Refund & Cancellation Policy
We believe wholeheartedly in our Graduate Record Examinations General Test preparation platform. If our adaptive practice, pattern analysis, and full-length simulated mocks do not meet your expectations, our transparent refund policy ensures you are protected.
7-Day Money-Back Guarantee Eligibility
We offer a straightforward, risk-free trial window so you can evaluate our questions, video lectures, and computer-adaptive diagnostic interface. You are eligible for a 100% full refund under the following conditions:
7 Calendar Day Window
Your written cancellation request must be logged within 7 calendar days (168 hours) of the initial transaction timestamp.
Fair Usage Threshold
Completed fewer than 3 total practice sessions or fewer than 1 full-length simulated mock exam on the platform.
Direct Platform Purchases
Applies to all 1-Month, 3-Month, and 6-Month subscription plans purchased directly through AiTestPrep GRE.
Take a 7-day test drive to experience our GRE Verbal and Quant simulations risk-free. If it is not the right fit and usage is within limits, you get your full investment returned.
Non-Refundable Services & Ineligible Conditions
To prevent bad-faith scraping and protect the hard work of our graduate instructors, specific usage scenarios and services are classified as non-refundable.
Substantial Question Bank Usage
Accounts that have solved more than 50 adaptive questions, completed more than 1 full mock test, or logged over 5 hours of lecture playback are not eligible for a refund.
Human Essay (AWA) & 1:1 Mentorship
Analytical Writing essay reviews evaluated by human faculty or one-on-one live strategy sessions already conducted are strictly non-refundable.
Requests Exceeding 7 Days
Requests initiated after the 7-day guarantee window has lapsed cannot be credited, regardless of remaining subscription duration.
ETS Official Test Booking Fees
Exam registration fees paid to ETS for test center seats or at-home testing appointments are completely independent of AiTestPrep GRE.
Personalized instructor time, completed mock tests beyond trial limits, and external ETS seat fees cannot be reimbursed.
Step-by-Step Refund Application Protocol
We ensure a friction-free cancellation workflow without high-pressure retention phone calls. Follow these 3 simple steps to submit your cancellation claim:
1. Email Support Desk
Email [email protected] with the subject line: Refund Request – [Order ID].
2. Usage Audit Check
Our system audits your account metrics to confirm completed sessions and timestamp limits within 24 to 48 business hours.
3. Remittance & Notice
Upon verification, the refund is initiated directly via our payment processor back to your original payment method, and a receipt is emailed.
No lengthy interrogations or cumbersome forms. Send us your registered email and Order ID, and our support team handles the rest within 48 hours.
Payout Timelines & Banking Rails
Once approved by our billing desk, funds are released immediately from our merchant accounts. The time required for the credit to appear on your bank statement depends on your banking network:
| Payment Method | Clearing Rail | Expected Crediting Time | Remarks |
|---|---|---|---|
| Credit / Debit Cards | Visa, Mastercard, RuPay, Amex | 5–7 business days | Subject to issuer settlement cycles |
| UPI / Net Banking | NPCI / IMPS / NEFT | 2–4 business days | Direct to linked savings account |
| Digital Wallets | Paytm, PhonePe, Amazon Pay | 24–48 hours | Instant in most supported regions |
| International Cards | Cross-Border FX Clearing | 7–10 business days | Dependent on FX intermediary banks |
All approved refunds are credited 100% back to the originating funding source without arbitrary merchant penalty deductions.
Plan Upgrades & Exam Postponement Pause
We understand graduate preparation timelines frequently change. Rather than forcing you to forfeit your plan if your test date shifts, we provide student-friendly accommodation options:
Pro-Rata Upgrades
Upgrade from 1-Month to 3-Month or 6-Month plans at any point. 100% of your unused subscription value is credited toward the higher tier.
60-Day Emergency Pause
If ETS reschedules your exam date or you face medical or academic conflicts, pause your subscription countdown for up to 60 calendar days.
Historical Data Retention
Pausing your account freezes your exact adaptive test records, mistake logs, and practice bookmarks so you resume with zero lost momentum.
Don't cancel if your ETS exam date got pushed back. Use our 60-day subscription freeze feature to preserve your preparation investment.
Chargeback Prevention & Fair Use Policy
We maintain an open-door resolution policy. Before filing an external payment dispute or credit card chargeback, we require candidates to contact our student success team directly for an expeditious resolution.
Direct Reconciliation First
Bank chargebacks take 45–90 days to settle. Reaching out directly to [email protected] resolves eligible refunds in under 48 hours.
Anti-Fraud Safeguards
Accounts that systematically download content, initiate fraudulent dispute cycles, or recycle credentials across multiple identities will be permanently banned from our platform.
Contact our team directly for immediate assistance. We resolve inquiries faster and cleaner than complex bank dispute mechanisms.
Need Assistance With a Refund or Plan Adjustment?
Our candidate billing desk is dedicated to making sure your experience with AiTestPrep GRE is transparent and positive. Reach out to initiate a refund or discuss subscription options.